FAQ – Kate Jane Rae

Frequently Asked Questions

General

Kate Jane Rae is a women-owned, modern-minded sewing and crafting brand founded by a mom and her two daughters (the name Kate Jane Rae is a combination of our three middle names). We aim to make the world a more colorful place by offering curated kits and fabric bundles alongside premium handmade goods we proudly craft ourselves.

We’re based near Indianapolis, Indiana (Fishers and Pendleton, specifically). Every order ships straight from our sewing rooms here in the Midwest.

Yes! If you see a finished bag, case, blanket, quilt, etc. for sale on our site, it was made by one of us. You can browse all our handmade goods here.

The best way is by emailing us at help@katejanerae.com or filling out the form on our Contact Us page. We’re a small family team, but we’ll do our best to get back to you quickly!

Sign up for our newsletter to get project ideas, new product launches, and exclusive sales sent right to your inbox.

You can also see what we’re up to by following us on Instagram.

Possibly. It depends entirely on what you’re asking for. We can’t make any promises - and it will be expensive - but if you have something in mind, send an email to help@katejanerae.com and we’ll let you know if your project is a possibility.

Absolutely! Digital gift cards are available so your favorite maker can pick their own project to tackle (and you’ll instantly become their favorite gifter). Order yours here.

We're a small, family-run brand that values your trust. We collect only the information that's needed to serve you better. We protect it as carefully as possible. And we promise to never sell or misuse your data.

Click here to read our full Privacy Policy.

Kits, Patterns & Bundles

Our kits include all the fabric you'll need to complete a specific project. Some may also include hardware and/or webbing. You'll need to supply the basics (like thread), tools, and any extra material you plan to add (batting, stabilizer, etc.)

We'll spell out exactly what's included in each kit's product description so there are no surprises.

In most cases, patterns and kits are sold separately. Here’s why: patterns are reusable (you only need to buy them once), while the fabric and materials in the kit are designed for a single project. This way, you don’t pay for extra copies of the same pattern when you want to make a design more than once.

In some instances, we’re able to bundle the kit and pattern together at a special price lower than buying them separately. And when we can’t bundle, we always link directly to the exact pattern on the kit page (and vice-versa) so you never have to worry about picking the wrong one.

Yes! If you already have a fabric stash calling your name, our standalone patterns are a great option. Browse our available patterns here.

The short answer is yes - a sewing machine is almost always required.

Could you do it by hand? Technically, yes - but only if you enjoy months-long projects and finger cramps🙃. We’ll stick to the sweet hum of our sewing machines!

No! We do our best to give each pattern and kit an accurate difficulty ranking in the product description. If you’re looking for beginner projects you can knock out quickly, click here.

If you’re stuck, email us at help@katejanerae.com. We’ve made almost all of the patterns available on our site at least once, and we probably got hung up at the same spot ourselves!

Not currently; all of our fabric is offered in precut bundles.

That can (and does) happen. Different brands cut precuts a bit differently - especially when there are pinked edges. Some sizes include the zig-zag, some don’t.

Our advice? Before you start making, give your pieces a quick measure and trim them so they all match.

If something in your bundle is significantly miscut, email help@katejanerae.com and we’ll do what we can to make it right.

Orders & Shipping

We will do our absolute best to get your order out the door in 3-5 business days (faster if we can!); delivery usually takes another 2-5 days (depending on the carrier). You will get an email with tracking information as soon as your order ships.

We are a small, family-run business fulfilling orders from our sewing rooms - please cut us some slack if we’re running a bit behind. If you placed an order and are waiting longer than expected to hear that it shipped, email help@katejanerae.com and we’ll look into it!

As soon as your order ships, you’ll get an email with tracking info so you can follow it all the way to your doorstep.

We are only able to offer standard shipping options at this time. If you’re in a bind and need your order ASAP, email us at help@katejanerae.com and we’ll see what we can do.

Right now, we only ship within the US - but international friends, stay tuned! We’re working on it.

Yes! If you are within a 15-mile radius of Pendleton, IN (46064 zip code), you can opt for local delivery.

If you qualify, local delivery will automatically be an option for you at checkout.

Not sure if you're within the radius? Click here to view a list of eligible zip codes.

Spend $75 or more (after discounts, before taxes and fees) and shipping’s on us - no code required! The free shipping option will show up in your cart automatically once your order total surpasses $75 after any offers, discounts, coupon codes, etc. are applied.

If your order arrives damaged, or if your tracking information says “delivered” but nothing made it to your doorstep, send us an email at help@katejanerae.com. (If your package was damaged in shipping, please email us within 7 days of receiving it and include photos.) Our team will investigate and work with you to resolve the issue quickly.

Please email us at help@katejanerae.com right away! If your order hasn’t shipped yet, we can usually fix it. If it’s already on the move, we can’t guarantee we’ll be able to reroute it, but we’ll work with you on next steps.

If you reach us at help@katejanerae.com before your order ships, we’ll work with you to make whatever adjustments you need. Once it’s shipped, changes aren’t possible, but you can request a return or exchange once you receive your items.

Returns & Exchanges

Yes! We proudly offer a 30-day money-back guarantee on eligible items. If you’re not completely satisfied, send the product back in like-new condition within 30 days for a refund or exchange (see our return policy below for details).

We want you to love your purchase, which is why we offer a 30-day money-back guarantee on almost everything we sell. Here’s how it works:

-Items must be unopened, unused, undamaged, and in like-new condition with all original packaging.

-Customers are responsible for return shipping costs, which will be deducted from any refund given. (We cannot refund original shipping or return shipping fees.)

-We cannot accept items that show signs of use, wear, damage, dirt, smoke, or that have been cut, sewn, or altered in any way.

-Returns/exchanges must be initiated within 30 days of delivery. Requests outside this window will be denied.

-Patterns, digital downloads, gift cards, closeout items, custom orders, and products noted as All Sales Final are not eligible for return or exchange.

To start a return or exchange, just reach out to us at help@katejanerae.com and we’ll walk you through the process.

It’s easy! Email us at help@katejanerae.com with your order number. We’ll confirm the items you want to return or exchange, then email you a return shipping label and instructions. Please ship your return within 10 days of receiving your label.

Once we receive your return and make sure it’s in like-new condition, refunds are typically processed back to your original payment method within 5-7 business days.

Every item we make is handcrafted by us, and while we aim for perfection, small variations can happen - that’s the beauty of handmade. Rest assured, we never sell anything we wouldn’t proudly use ourselves or gift to someone special.

If you discover an issue with one of our handmade items that you feel cannot be overlooked, we offer a 30-day money-back guarantee (see above for details).

Screens can be sneaky! We work hard to show colors true-to-life, but between camera settings, lighting, and your device screen (especially in low-power mode), shades may appear a little different.

If the real-life version doesn’t meet your expectations, we offer a 30-day money-back guarantee (see above for details).